Privacy Policy

Farm Machinery & Fabricators Nakuru
Effective Date: 22/9/2025
Last Updated: 22/9/2025

1. INTRODUCTION

Farm Machinery & Fabricators Nakuru (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website farmmachinery.co.ke or engage with our services.

2. INFORMATION WE COLLECT

Personal Information

We may collect the following personal information:

  • Name and contact information (phone number, email address)
  • Billing and delivery addresses
  • Payment information (processed securely through third-party providers)
  • Communication preferences
  • Purchase history and product inquiries

Non-Personal Information

  • Browser type and version
  • Operating system
  • IP address and location data
  • Website usage patterns and analytics
  • Cookies and similar tracking technologies

3. HOW WE COLLECT INFORMATION

We collect information through:

  • Direct interactions (forms, phone calls, emails)
  • Website analytics and cookies
  • Third-party services (Google Analytics, payment processors)
  • Social media interactions
  • Customer service communications

4. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill orders
  • Provide customer service and support
  • Send order confirmations and updates
  • Improve our products and services
  • Conduct marketing activities (with your consent)
  • Comply with legal obligations
  • Protect against fraud and security threats

5. COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies

Cookies are small data files stored on your device. We use cookies to enhance your browsing experience and analyze website performance.

Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality
  • Analytics Cookies: Help us understand website usage (Google Analytics)
  • Marketing Cookies: Used for advertising and retargeting campaigns
  • Preference Cookies: Remember your settings and preferences

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

6. GOOGLE ADVERTISING AND ANALYTICS

We use Google services including:

  • Google Analytics: To analyze website traffic and user behavior
  • Google Ads: For advertising campaigns and remarketing
  • Google Tag Manager: To manage tracking codes

These services may collect and process your data according to their privacy policies. You can opt-out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

7. DATA SHARING AND DISCLOSURE

We may share your information with:

  • Service Providers: Payment processors, delivery services, website hosting
  • Legal Requirements: When required by law or legal process
  • Business Transfers: In case of merger, acquisition, or asset sale
  • Consent: When you have given specific consent

We do not sell your personal information to third parties for their marketing purposes.

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:

  • Secure data transmission (SSL encryption)
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

9. DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Typical retention periods:

  • Customer records: 7 years (for tax and legal compliance)
  • Marketing data: Until you opt-out or 3 years of inactivity
  • Website analytics: Up to 26 months (Google Analytics default)

10. YOUR RIGHTS

Under applicable data protection laws, you may have the right to:

  • Access: Request copies of your personal information
  • Rectification: Correct inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Portability: Receive your data in a structured format
  • Objection: Object to processing for direct marketing
  • Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us using the information below.

11. CHILDREN’S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

12. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place for such transfers.

13. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with a new effective date.

14. CONTACT INFORMATION

For questions about this Privacy Policy or to exercise your rights, contact us:

Farm Machinery & Fabricators Nakuru
Email: info@farmmachinery.co.ke
Phone: 0725 729 229 / 0738 566 522
Address: Near Pivot Hotel, Nakuru, Kenya

15. COMPLAINTS

If you have concerns about our data handling practices, you may file a complaint with the relevant data protection authority in Kenya.

This Privacy Policy is effective as of 22/9/2025 and was last updated on 22/9/2025