Frequently Asked Questions (FAQ)
Farm Machinery & Fabricators Nakuru
Your Questions Answered
🏢 About Our Business
Q: Are you a registered business in Kenya?
A: Yes, Farm Machinery & Fabricators Nakuru is a government-registered company in Kenya. We operate legally and maintain all required business licenses and certifications.
Q: Where are you located?
A: We are located near Pivot Hotel in Nakuru, Kenya. We serve farmers throughout the country with our agricultural machinery solutions.
Q: How long have you been in business?
A: We have been serving Kenyan farmers with quality agricultural machinery for 10years. Our experience helps us understand the unique needs of both smallholder and large-scale farmers.
🚜 Products & Equipment
Q: What types of agricultural machinery do you sell?
A: We offer a comprehensive range of farm equipment including:
- Posho Mills (various sizes)
- Water Pumps (electric and diesel)
- Maize Shellers & Corn Threshers
- Chaff Cutters & Silage Choppers
- Roller Mills
- High-Speed Geared Chaff Cutters
- Knapsack Sprayers & Brush Cutters
- Threshers
- Electric Motors & Gasoline Engines
- Animal feed processing machines (mixers, choppers, etc.)
Q: Are your machines genuine and of good quality?
A: Yes, we only deal in genuine, durable machines from reputable manufacturers. We understand that farming requires reliable equipment, so we ensure all our products meet high quality standards.
Q: Do you have machines for small-scale farmers?
A: Absolutely! We cater to both smallholder and large-scale farmers. We have equipment ranging from small drum mixers to high-capacity maize shellers, all at farmer-friendly prices.
Q: Can I see the machines before buying?
A: Yes, we encourage customers to visit our showroom near Pivot Hotel in Nakuru to see and test the equipment before purchase. Our staff can demonstrate how the machines work.
💰 Pricing & Payment
Q: Are your prices competitive?
A: Yes, we offer competitive, farmer-friendly pricing tailored to meet farmers’ budgets. We understand the economic challenges farmers face and strive to make quality machinery affordable.
Q: Do you offer payment plans or financing?
A: We offer flexible payment arrangements depending on the purchase amount and customer requirements. Please contact us to discuss available options for your specific needs.
Q: What payment methods do you accept?
A: We accept various payment methods including:
- Cash payments
- Bank transfers
- Mobile money (M-Pesa, Airtel Money)
- Bank cheques
Q: Do prices include VAT?
A: Our pricing structure will be clearly explained during the quotation process, including any applicable taxes and fees.
🚚 Delivery & Installation
Q: Do you deliver nationwide?
A: Yes, we provide delivery services throughout Kenya. Delivery costs and timeframes vary depending on location and product size.
Q: How much does delivery cost?
A: Delivery costs depend on:
- Distance from our Nakuru location
- Size and weight of the equipment
- Special handling requirements We provide delivery quotes during the order process.
Q: Do you install the machines?
A: Installation services are available for most equipment at an additional cost. Our technicians can ensure proper setup and provide operating instructions.
Q: How long does delivery take?
A: Delivery timeframes vary:
- Local (Nakuru): 1-2 business days
- Regional: 3-7 business days
- Remote areas: 7-14 business days
- Large machinery: Varies by product
🔧 Support & Maintenance
Q: Do your machines come with warranties?
A: Select products come with manufacturer warranties. Warranty terms vary by product and will be clearly communicated at the time of purchase.
Q: Do you provide after-sales support?
A: Yes, we offer reliable customer support and technical assistance. Our team can help with troubleshooting, maintenance advice, and spare parts.
Q: Where can I get spare parts?
A: We stock common spare parts for the machinery we sell. For specific parts, we can help you source them from manufacturers or authorized dealers.
Q: Do you offer training on how to use the machines?
A: Yes, we provide basic operating instructions and can arrange training sessions for more complex equipment to ensure safe and efficient operation.
📦 Orders & Returns
Q: How do I place an order?
A: You can place orders by:
- Visiting our showroom in Nakuru
- Calling our sales team
- Sending an email inquiry
- Through our website contact form
Q: Can I return a machine if I’m not satisfied?
A: Returns are accepted for manufacturing defects, wrong items delivered (our error), or significant transit damage within 7 days of delivery. Please see our Returns Policy for complete details.
Q: What if the machine arrives damaged?
A: Inspect all deliveries immediately upon receipt. Report any damage right away. We will work with you to resolve issues through repair, replacement, or refund as appropriate.
Q: Can I cancel my order?
A: Order cancellations may be possible before processing begins. Contact us immediately if you need to cancel an order. Cancellation policies vary by product type.
🔍 Choosing the Right Equipment
Q: How do I know which machine is right for my farm?
A: Our experienced team can help you choose the right equipment based on:
- Your farm size and crop types
- Processing capacity needs
- Budget considerations
- Power availability (electric vs. gasoline)
Q: What’s the difference between electric and gasoline-powered machines?
A:
- Electric: Lower operating costs, quieter operation, requires reliable electricity supply
- Gasoline: More portable, independent of electricity, higher fuel costs, requires regular maintenance
Q: Can you customize machines for specific needs?
A: We can discuss customization options for certain equipment. Contact us with your specific requirements and we’ll advise on available solutions.
⚡ Power & Technical Requirements
Q: What power requirements do your machines have?
A: Power requirements vary by machine:
- Electric motors: Various voltages available (single phase, three phase)
- Gasoline engines: Different horsepower ratings
- Some machines available in both electric and gasoline versions
Q: Do you provide technical specifications?
A: Yes, detailed technical specifications are available for all our equipment, including power requirements, capacity, dimensions, and operating instructions.
Q: What if I don’t have reliable electricity?
A: We offer gasoline-powered alternatives for most equipment types, making them suitable for areas with unreliable electricity supply.
📞 Customer Service
Q: What are your business hours?
A: Our business hours are:
- Monday – Friday: 8am – 6pm
- Saturday: 9am – 5pm
- Sunday: closed
Q: How can I contact customer support?
A: You can reach us through:
- Phone: 0725 729 229 / 0738 566 522
- Email: info@farmmachinery.co.ke
- Visit: Our location near Pivot Hotel, Nakuru
- WhatsApp: 0725 729 229
Q: Do you have emergency support?
A: For existing customers with urgent machinery issues, we have an emergency contact line: [Insert emergency number]
Q: How quickly do you respond to inquiries?
A: We aim to respond to all inquiries within [Insert timeframe, e.g., “24 hours during business days”]. Urgent matters are prioritized.
🌾 Farming Applications
Q: Which machines are best for maize farming?
A: For maize farming, popular equipment includes:
- Maize shellers for grain separation
- Threshers for harvesting
- Posho mills for flour production
- Feed choppers for making animal feed from stalks
Q: What equipment do you recommend for dairy farming?
A: For dairy operations, consider:
- Chaff cutters for feed preparation
- Feed mixers for balanced nutrition
- Water pumps for livestock watering systems
- Silage choppers for feed preservation
Q: Do you have equipment suitable for small plots?
A: Yes, we have equipment specifically designed for small-scale farmers, including compact posho mills, small chaff cutters, and portable threshers.
📈 Business & Growth
Q: Do you offer equipment for agribusiness startups?
A: Yes, we support agribusiness entrepreneurs with equipment suitable for processing businesses like posho mills, feed production units, and grain processing setups.
Q: Can you help with business advice on equipment selection?
A: Our experienced team can provide guidance on equipment selection based on your business goals, market demands, and investment capacity.
❓ Still Have Questions?
If you don’t see your question answered here, please don’t hesitate to contact us:
Phone: 0725 729 229 / 0738 566 522
Email: info@farmmachinery.co.ke
Visit: Near Pivot Hotel, Nakuru, Kenya
Website: https://farmmachinery.co.ke
Our knowledgeable team is always ready to help you find the perfect agricultural machinery solution for your farming needs.
This FAQ was last updated on 22/9/2025. We regularly update this section based on common customer questions.
